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Cancellation & Usage Terms

This page outlines the basic rules regarding travel reservations, payments and cancellation conditions.

🧾 Travel Reservation

  • Fares cover maritime transportation only; onboard food and beverages are excluded.
  • Port taxes inclusion is communicated during reservation.
  • Infant travel may be free or subject to port taxes depending on the operator.
  • Round-trip tickets require clearly specified departure and return dates.
  • If traveling with different operators, tickets must be purchased as one-way.
  • Discounted tickets for Greek domestic or Greece–Italy routes apply only for same-operator round trips.
  • Passengers with Macedonia or TRNC stamps in their passports may be denied entry.

💳 Payment Information

  • Payments are made online by credit card (Visa / MasterCard).
  • If travel date is within 14 days, payment is collected immediately.
  • If more than 14 days remain, a “pay later” option is available.
  • Final payment deadline is 5 days before departure.
  • Unpaid pre-reservations are automatically cancelled.
  • Vehicle reservations require confirmation before payment.

❌ Cancellation & Open Ticket Policy

  • Cancellation and refund periods vary by operator.
  • No refunds apply after the allowed cancellation period.
  • In mandatory cancellations, alternative routes or refunds may apply.
  • Open tickets are valid up to 6 months after the last sailing of the ticketed year.
  • Availability for open tickets is not guaranteed.
  • No-Show cases are non-refundable.
  • Passengers must notify via email at least 48 hours before activating an open ticket.

This page is for informational purposes only. Current conditions may vary based on the carrier and agency policies.